Once your payment has been processed, you will receive an order confirmation email. Please check your spam folder in case you didn't receive an email! Alternatively, please contact us on firstname.lastname@example.org.
We are unable to make any changes or cancel an order once the order is placed. The best practice is to review the order prior to submitting. Make sure the shipping address is correct as well as the jacket specifications. Feel free to Contact Customer Support and we will see if there are any options available to assist you. If the order has already been shipped, we request that you please wait until the order arrives and follow the return procedure.
We ship duty free to US, European Union and Hong Kong. For other international orders, please note international shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. BauBax ships your package, duties, and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's customs policies please contact your local customs office.
Your country local Postal Service will charge you all applicable duty, taxes, and/or brokerage fees in C.O.D. in the local currency at the time of delivery. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
If you refuse to take delivery of the product(s) as a result of import taxes, customs duties, and fees, BauBax reserves the right to charge you for the return cost of the product(s). This amount will be communicated to you by our support team and deducted from your refund once the item is received at our warehouse.
Orders are packed and shipped Monday-Friday only. The orders are sent to the warehouse for processing immediately after they are received. The fulfilment warehouse can take another 24 hours to ship the order.
For domestic shipments, the orders should arrive in 3 to 5 business days. International shipments can take 7 to 10 business days. For some countries, it could take longer and this information can be obtained at the checkout page. Deliveries are not made on weekends or holidays.
We will send your order as soon as possible. Your order might have shipped separately from our different warehouses all over the world depending on inventory. You would be able to receive certain items sooner than others from our other warehouses.
As soon as we are ready to ship your order we will send you an email with the delivery information. After that, you will be able to track your order by clicking the tracking link in your shipping confirmation email. It may take up to 24 hours before tracking information is updated. We ask that you keep monitoring the tracking once you have received the tracking link. Please note deliveries are not made on weekends or holidays.
For shipments within the US, the packages are usually dropped off at the front door/porch. We suggest you check your mail box and with your neighbors and families first. If you still cannot find it, please do not hesitate to contact Baubax Customer Service.
Once the order is placed, making any changes are difficult. Please email us on email@example.com with the correct address. Please note this is not guaranteed and is done on a best effort basis. If the changes are not possible, we request you to follow our return/exchange process.
We are not offering free shipping. Shipping charges will depend upon the destination country and the number of jackets in your order. To find out the shipping costs for your country, please add the required number of jackets to the cart and proceed to the checkout page which has the shipping calculator.
We accept returns and exchanges within 30 days from the date of delivery. Returns/exchanges will be accepted only if the product is unused, unworn and with all tags intact. Holiday policy can be viewed on our returns and exchanges page here -
Please email us at firstname.lastname@example.org for submitting a return request. Our support team will respond to you with the RMA reference number and instructions on how and where to ship your return to. Please do not ship the product to the address on the packing slip. Doing so will delay your refund or exchange.
Our Returns Center can take up to 14 business days from the time we receive the jacket(s) to process the return/exchange and issue a refund. If it has been more than 14 days, please email us on email@example.com with the tracking number.
Yes. Also, if you pay by debit card, the amount that you will be charged will be put on "hold" until the shipment is confirmed. Once your order is shipped, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment. Sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase. This is especially common if you don't order online very often, if you've placed several online orders in a short amount of time, or if your card is very new. We recommend calling your bank to let them know you're trying to place an order so they can confirm your identity and clear your card for use again. In any case, since these error messages tend to come from your bank's servers and not from our site, we recommend calling your bank first for further information if you have received an authorization error.
All our orders go through a Payment Verification Process, which takes 5 mins to 24 hrs to be verified. The order will be processed once the payment has been verified. If the payment is unverified, the transaction will be declined.
We have set algorithms and a software in place that gathers data about all the information that is provided to us. We do take everything into consideration before we give out a decision. Hence, our risk management team takes a little time to dig deep to connect all the dots to make sure it is not fraudulent order.
By signing up for our email, you will receive exclusive emails about special promotions, the availability of new brands, special offers, and many other exciting features to help you get the most out of what BauBax.com has to offer! Note: We never rent, sell, or share your personal information.
Each promo code has parameters. Most promo codes are based on the original price of each item. If the item is on sale or discounted more than the coupon discount, there might be not too much price difference after applying the coupon. Also, your code may already be expired or the purchase amount could be limited. You can reach out to us on firstname.lastname@example.org to check the validity of your code.
We do not sell accessories on our website currently. If you wish to purchase a stylus or pillow, please email us on email@example.com with your telephone number and shipping info and we will set up the order.
The windbreaker is water repellent while the bomber will repel slight splashes of water. The windbreaker is suited for warmer climates and the bomber for colder climates. The hood of the bomber is detachable but that is not the same in the case of windbreaker.
You can leave your email address on our website by selecting the product and size that is not available. We will notify you once they have been re-stocked. Our inventory changes daily. It's best to check out our website for availability.
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